In addition to creating an untidy workspace, poor hygiene will also directly impact worker morale, productivity, and health. It can lead to several cases, such as declining overall satisfaction, ...

It’s easy to get caught up in the latest doom and gloom buzz of AI. Whether it’s a chatbot hallucinating its way into the ...

Hyperscale Data, Inc. has announced the launch of its advanced AI Agent through its subsidiary askROI, which aims to revolutionize customer service across various industries. This AI-powered tool ...

The head of Airbnb on his company’s new redesign and the quest to sell you much more than travel.

The reactionary blogger’s call for a monarch to rule the country once seemed like a joke. Now the right is ready to bend the ...

Breeze Customer Agent was launched to help service teams scale support—to date, it has resolved over 50% of customer conversations autonomously. Built into HubSpot’s unified, AI-powered platform, ...

There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...

One of Microsoft’s top AI leaders on the future of agents, web search, and AI art.

Airbnb began rolling out an AI customer service agent in April to handle more customer queries without human intervention, CEO Brian Chesky said on a Q1 2025 earnings call last week.

Talkdesk is helping organizations extend sales and service to customers beyond traditional business operating hours with Talkdesk After Hours. Talkdesk After Hours Serves up Customer and Agent ...

Agentic AI’s potential for improving customer satisfaction and streamlining workflows is bolstering its appeal in customer service circles and fueling what could be a US$47.1 billion market by 2030, ...

How a business handles customer service interactions increasingly defines its online reputation, yet, according to our recent survey that gives a list of the best and worst customer service brands ...