The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

Auto insurance rates are increasing. Here are four times when it makes sense to shop around and switch providers.

AI's capability for instant multilingual interaction is transformative. Now, a customer service agent in Paris can support clients in São Paulo, Berlin or Seoul—in their native languages.

The AI agent, designed to enhance customer service operations, integrates natural language processing and machine learning to provide real-time, context-aware support.

Hyperscale Data, Inc. has announced the launch of its advanced AI Agent through its subsidiary askROI, which aims to revolutionize customer service across various industries. This AI-powered tool ...

Consumer Reports asks, Are you sick of companies giving you bad customer service when you have a problem with billing or product performance? Learn how to get your complaints taken seriously and ...

The new AI-powered agent leverages state-of-the-art natural language processing and machine learning capabilities to deliver real-time, context-aware support to customers on a 24/7 basis.

SAN JOSE, Calif., June 12, 2025-- Zoom Communications, Inc. today introduced Zoom Virtual Agent 2.0, the next evolution of the company’ s self-service virtual agent. Now powered by agentic AI ...

HM Revenue and Customs (HMRC) aims to spend big on customer service, hoping to move to a modern technology platform to improve customer support. The department went out to tender for a customer ...

Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% made $34,780. Salary Outlook.

Parloa, an innovator in Agentic AI for customer experience, today announced it has secured $120 million in Series C funding, bringing the company's valuation to $1 billion. Durable Capital Partners, ...