Here are three critical capabilities that any AI customer service agent needs to start realizing their full potential.

Generative AI is redefining what’s possible in customer service. Offering more than incremental improvements, it unlocks a ...

Alex MacPherson, senior director, sales, solutions and account management at Manhattan Associates, discusses how AI will ...

Hyperscale Data, Inc. has announced the launch of its advanced AI Agent through its subsidiary askROI, which aims to revolutionize customer service across various industries. This AI-powered tool ...

The integration of AI into Contact Center as a Service and Unified Communications as a Service tools is having a measurable ...

Copilot Studio is Microsoft’s no-code platform for AI Agents. But AI agents aren’t safe by design. Explore how an agent built ...

Butler says the company had “worked very closely with Google” to prevent the Verizon AI agent from hallucinating by creating small language models that are personalized to Verizon services and ...

Breeze, a relatively new platform that provides customers with artificial intelligence tools and agents, provides a path for ...