As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and build strong relationships.

AI agents combine AI, software, tools, and data to automate tasks and deliver personalised outcomes. They are set to replace ...

The San Diego Padres visited an orphanage in Mexico. ‘It's really sad to see their faces with no hope,’ said Juan, age 9.” In ...

The treatment of this seems to also hinge on who is the agent and priniciple in the scenario. Whilst it's clear when the "Company" is collecting monies that they are the Principle, it is difficult to ...

Operator, the new AI that can reach into the real world, wants to act like your personal intern. Here’s what it’s good at, ...

A combination of homegrown capabilities and significant acquisitions has made Cognizant a key player in bringing AI to ...

AI Agents, Swarms of Agents, Blockchain and even DeepSeek are changing the game for businesses of all sizes. As Elon Musk ...

(Reuters) - Lyft said on Thursday it has tied up with Amazon and Alphabet-backed startup Anthropic to roll out artificial ...

Agentic AI Market size is expected to reach USD 196.6 billion by 2034, projected at a CAGR of 43.8% during forecast period.

TravoCart, according to Google, is a travel agency based in New Delhi, India. However, the alert from American Express ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.