While AI autonomy creates immense opportunity for efficiency and the best outcomes, risks around control and accountability ...

Level AI, a leader in customer experience AI, today announced the launch of Naviant, a next-generation AI virtual agent built to deliver truly human-like conversations and transform how organizations ...

The first wave of Copilot Studio, MCP, and Entra Agent ID integrations with Pax8 will begin rolling out in the summer of 2025 ...

By delivering tools online via subscription model, Software as a Service (SaaS) changed the way enterprises worked. Still, ...

When most people think of AI transforming industries, their local plumber's or HVAC technician's office is often overlooked.

Cognigy, a global leader in AI-powered customer service solutions, is bringing bold energy and enterprise impact to Customer Contact Week (CCW) Las Vegas 2025, the largest contact center conference in ...

Expanded offering ensures continuity, personalization, and efficient service across both voice and chat, allowing customers to interact with brands via their preferred channels PALO ALTO, Calif.

Laufersweiler said in a Facebook post that she submitted her formal resignation on Friday, July 6. It will be effective ...

Mark Minevich, a globally recognized A.I. strategist and advisor, joins Mazen A. Skaf, a senior management consultant with ...

If you’re “AGI-pilled” and you believe artificial intelligence will soon surpass humans, you’re probably worried about your ...

Silverback Chatbot, a provider of AI-powered communication solutions for businesses, has formally announced the launch of its ...

Cerby has raised $40 million in a series B funding round, and plans to invest in expanding its network and build up its ...