Transform customer engagement, enhance operational efficiency and service quality, with Microsoft Dynamics 365 Contact Center ...

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Under the hood, Cognigy uses LLMs from major AI providers such as OpenAI and Anthropic PBC. If the LLM that powers an agent ...

NiCE bolsters its AI platform with conversational and agentic capabilities via a Cognigy deal to take on more customer ...

What truly sets a company and individuals apart in the bustling landscape of Philippine business, where competition is fierce ...

Freshworks quarterly results top estimates with double-digit growth in revenue and customer spending - SiliconANGLE ...

Broadband ISP and mobile operator Virgin Media and O2 (VMO2) has this morning informed ISPreview that they've created and ...

An airline gate agent was caught on camera online shopping while working behind the counter. The video left commenters ...

TCN, a global provider of cloud-based call centre solutions, today announced the significant advantages of its advanced chatbot tool. By offering ...

A widow was left in tears when Ryanair refused to refund her dead husband's £827 flights - telling her he needed to complain from beyond the grave.

Using realistic testing environments enables organizations to build the confidence needed to deploy agents safely and ...

OPPO’s new launch is smart from the box to the support desk. SHENZHEN, CHINA - Media OutReach Newswire – 29 July 2025 - ...