Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

To connect with Expedia Customer Service, speed dial +1-888-448-9871 for immediate assistance. This dedicated Expedia phone ...

Capital One has unveiled a new AI agent that dealers and customers can use to streamline the car-buying experience, enabling ...

By enabling agents to interact and share capabilities, organizations can offer consistent experiences, restoring simplicity ...

AI agents are reshaping how customers shop—learn how businesses must adapt to stay visible and competitive in an agent-driven ...

During the COVID-19 pandemic, Pfizer leveraged Kore.ai’s AI agent platform to deploy a multilingual support system across 17 ...

Over the festive period, retail sales surged to $1.2 trillion globally and $282 billion in the US. It meant customer service teams were stretched thin as ...

Qeen.ai has raised $10 million to scale its platform, which provides autonomous AI agents for e-commerce businesses in the ...

As digital interactions dominate modern communication, the rapid evolution of cyber threats demands robust security measures ...