Discover how brands use conversational AI to enhance empathy, trust, and personalized support without losing the human touch ...

Transform customer engagement, enhance operational efficiency and service quality, with Microsoft Dynamics 365 Contact Center.

Under the hood, Cognigy uses LLMs from major AI providers such as OpenAI and Anthropic PBC. If the LLM that powers an agent ...

NiCE bolsters its AI platform with conversational and agentic capabilities via a Cognigy deal to take on more customer ...

Freshworks quarterly results top estimates with double-digit growth in revenue and customer spending - SiliconANGLE ...

Broadband ISP and mobile operator Virgin Media and O2 (VMO2) has this morning informed ISPreview that they've created and ...

Yvonne Shields, 44, was left in tears when Ryanair refused to refund her dead husband Colin Shields' £827 flights.

A woman whose husband died before he could take his flight said Ryanair wouldn't refund his ticket despite being dead.

TCN, a global provider of cloud-based call centre solutions, today announced the significant advantages of its advanced chatbot tool. By offering ...

Riyadh, Saudi Arabia – Cisco has shared its predictions for a fundamental transformation in customer service. Advancements in ...

Is Klarna building an AI-first model for its users, or simply crafting a compelling narrative for its much-anticipated IPO?

OPPO’s new launch is smart from the box to the support desk. SHENZHEN, CHINA - Media OutReach Newswire – 29 July 2025 - ...