While AI autonomy creates immense opportunity for efficiency and the best outcomes, risks around control and accountability ...

Level AI, a leader in customer experience AI, today announced the launch of Naviant, a next-generation AI virtual agent built to deliver truly human-like conversations and transform how organizations ...

The first wave of Copilot Studio, MCP, and Entra Agent ID integrations with Pax8 will begin rolling out in the summer of 2025 ...

By delivering tools online via subscription model, Software as a Service (SaaS) changed the way enterprises worked. Still, ...

Harnessing the value of AI for enterprise productivity requires understanding how it operates and developing a mindset to ...

AI: find the opportunity, understand your architecture, address your data strategy, and manage the cultural shift.

When most people think of AI transforming industries, their local plumber's or HVAC technician's office is often overlooked.

Cognigy, a global leader in AI-powered customer service solutions, is bringing bold energy and enterprise impact to Customer Contact Week (CCW) Las Vegas 2025, the largest contact center conference in ...

Engaging with her clients and understanding their needs to accomplish their goals is paramount to success for Batra, as are ...