Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and build strong relationships.

"Our AI can lower call handling time by 15% and improve outcomes for customer support agents by 40%,"Gopalan shared.

The San Diego Padres visited an orphanage in Mexico. ‘It's really sad to see their faces with no hope,’ said Juan, age 9.” In ...

The evidence in the case included a number of transcripts of conversations between Virgin customers and agents ...

Operator, the new AI that can reach into the real world, wants to act like your personal intern. Here’s what it’s good at, ...

Allianz's Enterprise Knowledge Assistant (EKA) uses AI to transform data retrieval, empowering call center agents with instant, precise information.

AI agents combine AI, software, tools, and data to automate tasks and deliver personalised outcomes. They are set to replace ...

While the use of advanced AI in customer service operations has fueled worries over job loss in the industry, Lyft said there ...

Operator: Welcome to the IBEX Second Quarter FY 2025 earnings conference call. At this time, all participants, please be ...

"Since acquiring RASi four years ago, we have successfully built a well-respected leader in the small and medium business ...

The treatment of this seems to also hinge on who is the agent and priniciple in the scenario. Whilst it's clear when the "Company" is collecting monies that they are the Principle, it is difficult to ...