Transform customer engagement, enhance operational efficiency and service quality, with Microsoft Dynamics 365 Contact Center ...

Discover how brands use conversational AI to enhance empathy, trust, and personalized support without losing the human touch ...

Optus has created an agentic AI tool designed to assist its existing frontline staff with real-time intelligence to deliver a ...

A widow was left in tears when Ryanair refused to refund her dead husband's £827 flights - telling her he needed to complain from beyond the grave.

Is Klarna building an AI-first model for its users, or simply crafting a compelling narrative for its much-anticipated IPO?

The platform combines voicebots and chatbots into a unified, multilingual solution on WhatsApp a familiar and widely ...

The threat of malware lurks in every attachment that enters your inbox. Even those that look legitimate may hide something nasty.

EBL’s Agent Banking network is making formal banking a reality for thousands in remote areas, driving inclusion through seamless services, community partnerships, and digital innovation ...

A new bipartisan bill, called the "Keep Call Centers in America Act of 2025," introduced by Sen. Gallego and Sen. Jim Justice ...

Bank Asia’s Agent Banking network bridges the gap between formal banking and remote rural populations, empowering women and marginalized groups with accessible financial services and fostering sustain ...

Salesforce has deployed a custom agent, called “Agentforce for Partner Community,” to answer partner questions around the ...