Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and build strong relationships.

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

(Reuters) - Lyft said on Thursday it has tied up with Amazon and Alphabet-backed startup Anthropic to roll out artificial ...

Expedia’s official hotline to assist passengers from the United States. You can choose this option if you need to speak to a live agent from Expedia to get assistance with your reservations or ...

If you’re considering what it takes to build an AI agent, we have a step-by-step guide to help you along the way. Learn more.

Virgin Money has apologized to a customer who was scolded by one of the bank’s chatbots after it appeared to confuse its own company’s name for an insult.

Agentic AI can understand, decide, and act independently - which could change the fundamental nature of customer engagement ...