Generative AI is redefining what’s possible in customer service. Offering more than incremental improvements, it unlocks a ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

Here are three critical capabilities that any AI customer service agent needs to start realizing their full potential.

We know that fast food is a huge part of American culture, so we weren’t surprised to find that 83 percent of people in the ...

2025 may be the year of agentic AI, but by 2027 we will see major breakthroughs and by 2030 the field will reach full ...

Alex MacPherson, senior director, sales, solutions and account management at Manhattan Associates, discusses how AI will ...

Whether you want affordable rates or premium service, see our editor top picks for the best car insurance companies that ...

You can also do yourself a favor and set the stage for a more profitable exchange by paying your bills on time. Once you've ...

More fiction than science Feature IT consultancy Gartner predicts that more than 40 percent of agentic AI projects will be ...

To understand how AI will reshape the future of work, there are few better places to start than India’s $280 billion business ...

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The integration of AI into Contact Center as a Service and Unified Communications as a Service tools is having a measurable ...