A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

A Carnival guest’s travel agent died around the time their final payment was due, potentially putting their cruise ...

Customer Success Managers have it rough. We ask them to be like chameleons, constantly changing colors to suit every ...

Granicus, a global leader in customer experience technologies and services for government, today announced the launch of Government Experience Agent (GXA) - a groundbreaking AI-powered digital agent ...

Every industrial revolution has its skeptics and its winners. The ones who thrived didn’t dismiss the change—they embraced it ...

This is the year of AI agents. We need to know they will do what they are supposed to do - and nothing else. So this is also ...

An airline gate agent was caught on camera online shopping while working behind the counter. The video left commenters ...

Mortgage brokers have reacted to the BBC’s Panorama investigation which exposed the dubious practice of ‘conditional selling’ ...

AI is driving a new wave of CCaaS market growth. NICE, Genesys and Amazon Connect lead the seat count — but the game is ...

La Center, WA / Syndication Cloud / July 08, 2025 / LeadMaker Media   Key Takeaways AI agents are streamlining lead ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

More Winnipeg residents will have their non-emergency calls answered by artificial intelligence as the police service expands ...