The current state of customer satisfaction Consumers who are dual eligible had the highest rate of satisfaction with their plans, the survey showed, with 52% of dual eligible respondents saying ...

View all 5 Customer Satisfaction Survey Examples Creating effective CSAT surveys involves asking concise, targeted questions that measure a customer's satisfaction with a product, service, or ...

The public hasn’t been this satisfied with federal government services since the pre-pandemic era, according to the 2023 American Customer Satisfaction Index Federal Government Report. The ACSI report ...

Delta Air Lines and Southwest Airlines received top marks in J.D. Power’s North American airlines customer satisfaction survey for 2024. The firm’s results, announced Wednesday, noted that ...

Wegmans had the second-highest customer satisfaction score among supermarkets in the survey at 83 out of 100, up one point from a year ago. The score comes from the annual American Customer ...

The American Customer Satisfaction Index Travel Study for 2025 was based on 16,771 completed surveys, contacted via email from April 2024 through March 2025 with customer chosen at random.

Customer satisfaction with US airlines dropped overall from 2024, per a ASCI travel survey. Southwest earned top honors, edging out Alaska Airlines this year.