Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

The survey highlighted top regional performers. In the Northeast, Wegmans ranked first for customer satisfaction and in the Midwest, Sam’s Club earned the top spot. Trader Joe’s was No. 1 in the ...

Walmart-owned Sam's Club saw a huge jump in this year's customer satisfaction rankings, while Costco's score slipped slightly ...

New Jersey’s largest utility, is proud to announce that J.D. Power has recognized PSE&G as the top utility for residential customer satisfaction in both the electric and gas customer service ...

Like many other household goods, the average monthly residential electric bill in the U.S. continues to increase. In 2024, bills hit an average of $182, ...

In a recent webinar, experts from Itron and SmartMark explore how utilities can transform grid investments into measurable ...

Overall wireless customer care satisfaction has decreased for the first time in two years, according to the J.D. Power 2025 U.S. Wireless Customer Car ...

The twice-yearly landmark report by The Institute of Customer Service on the state of service across the UK shows satisfaction levels remain near their lowest level since 2015. The latest UK Customer ...

The reusable plastic packaging maker wants to get closer to its customers, but that does not just mean geographically.

By Sriparna Roy (Reuters) - U.S. health insurer Cigna Group will hire more staff in people-facing roles and link executive ...

OXFORD, AL / ACCESS Newswire / February 4, 2025 / BRW, an industry leader in trucking, warehousing, logistics and fulfillment, is pleased to announce its Top ...

Companies are graded in five categories: customer satisfaction, innovation, social responsibility, employee engagement and development, and financial strength. The statistical model that produces ...