The American Customer Satisfaction Index Travel Study for 2025 was based on 16,771 completed surveys, contacted via email from April 2024 through March 2025 with customer chosen at random.

TROY, Mich.: 16 Nov. 2022 — More than half (52%) of U.S. businesses say they are aware of electric utility rate increases this year, spurring a significant decline in overall customer satisfaction.

Customer satisfaction for cable television is up by almost 7%, internet services by 3%, and personal computers by 3%. You may be surprised by who customers love the most.

The Management Top 250 ranking compares companies using the late management guru Peter Drucker’s principles. Companies are graded in five categories: customer satisfaction, innovation, social ...

Overall Customer Satisfaction for Economy/Basic Economy. Southwest Airlines (694) JetBlue Airways (663) Delta Air Lines (662) Alaska Airlines (645) Allegiant Air (636) United Airlines (603) ...

Each customer brings the potential or repeat business, which is far more likely if they have a rewarding experience with your business. Listen to who they are, what they do, and what they need.

The American Customer Satisfaction Index Travel Study for 2025 was based on 16,771 completed surveys. Respondents were contacted at random via email from April 2024 through March 2025.

The connection between employee experience (EX) and customer experience (CX) is well-documented, with both anecdotal evidence ...

According to JD Power’s 2025 North American Airline Satisfaction Study, overall passenger satisfaction is up six points from 2024 — and three airlines reigned supreme.

Customer satisfaction with restaurants has increased overall, though some eateries fared better than others, a recent study shows. Chick-fil-A edged out other fast food chains, taking the top spot ...