Sports Business - RebelDot, a software development company based in Cluj and ranked among the top 1% of global technology ...

Small e-business owners recognize that customer satisfaction is key to continued business success. Satisfied customers often provide repeat business, referrals and word-of-mouth advertising.

Despite all the effort and money poured into CX tools by companies, customer satisfaction continues to decline. In the United States, it is now at its lowest level in nearly two decades ...

Cigna is one of a handful of national insurers that pledged to ameliorate customer pain points with healthcare, but the first to release a specific plan. The pledges follow rising public anger ...

Since customer loyalty drives sales and brand recognition, businesses should focus on increasing customer satisfaction to grow. Accessibility, simplicity, convenience and positive communication are a ...

Satisfaction is practical. Delight is emotional. That is the big difference in the customer delight vs customer satisfaction divide. One achieves what was expected, the other delivers additional ...