Purpose-driven companies attract loyal customers and committed teams, the founder and executive vice chairman of Info Edge, ...

Customer Support Software Market is Segmented by Type (Call Management, FS/D (Field Service and Dispatch), Contact Center), by Application (Banking, Finance and Insurance (BFSI), IT and ...

3. Customer-value metrics These metrics provide information about whether the value of the customers designated in the strategy are growing. Loyalty, referral rates, retention and churn rates, rate of ...

PagerDuty is making progress on its losses. It's on a path to GAAP profitability amid mixed customer metrics. Read here for ...

The customer retention program had encountered significant challenges from the beginning, with previous attempts failing to ...

Let's face it: many B2B Customer Success initiatives are missing the mark. In an era dominated by subscription models and a ...

and customer retention. These metrics are used by customer service teams to better understand the service that customers have been receiving. Process metrics aim to measure and monitor operational ...

By Victor AGBEVE In the financial sector of Accra, two banks have the same customers and are experiencing two distinct ...

Discover insights from Yext's Q1 2026 earnings call: strong product momentum with Yext Scout, improved retention, growth investments, and ...