We’ve had transformative growth without losing what makes this place special” — John Sharp steps down Monday after 14 ...

Building a thriving new era requires open dialogue and strong partnerships across both public and private sectors. The notion ...

As a Realtor with over 10 years of experience, I’ve witnessed firsthand how artificial intelligence, customer relationship management and augmented reality have transformed the real estate industry.

The department’s customer relationship management programme is aiming to change this, and create a “360 [degree] view of the customer, rationalise its technology estate and put it in the best ...

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM. We find out how.

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored service to customers. Business Insider Subscribe Newsletters ...

ServiceNow Inc. today introduced a new customer relationship management platform and two tools that will make it easier for customers to use artificial intelligence agents.. The software maker ...

Forrester Research, “The Forrester Wave™: Customer Relationship Management Software, Q1 2025,” by Kate Leggett, with contributions from Linda Ivy-Rosser and Faith Born, March 21, 2025 ...

According to Rachel Dorfman, being a member of Bounteous’ customer relationship management strategy team is like being on a team of rowers. “We will not get where we’re going unless we all pull ...

Abstract: Customer Relationship Management (CRM) systems have come a long way in their evolutionary life cycle.From being used as a mere Rolodex of customer information, they have transformed into ...

America’s Best Customer Service 2025 highlights companies that excel in delivering the best customer experience using a variety of measures, including public data and a large-scale confidential ...

DUBLIN--(BUSINESS WIRE)--The "Growth Opportunities in Global Customer Relationship Management, 2024" report has been added to ResearchAndMarkets.com's offering. To deliver excellent customer ...