The department’s customer relationship management programme is aiming to change this, and create a “360 [degree] view of the customer, rationalise its technology estate and put it in the best ...

A desire for greater efficiency is driving companies to implement AI across many different facets of business. But, as any leader knows, implementing a new technology and embracing it as part of ...

As a Realtor with over 10 years of experience, I’ve witnessed firsthand how artificial intelligence, customer relationship management and augmented reality have transformed the real estate industry.

Yet few companies have come to terms with the implications of that idea for their marketing management. Oldsmobile, for example, enjoyed outstanding brand equity with many customers through the 1980s.

Additionally, many Customer Relationship Management (CRM) platforms are now increasingly built into contact management software - in fact, some of the best CRM software is directly marketed as ...

Research from Cisco has revealed that while the benefits of agentic artificial intelligence (AI) are clear, a human connection remains essential and robust governance is non-negotiable. The race ...

Discover the best small business CRM software of 2025. Streamline your operations, enhance customer relationships, and boost sales with our top picks.

Ways to Increase Revenue With CRM. Customer relationship management, or CRM, is a marketing system where databases are used to gather prospect and customer data.

A clear correlation exists between the quality and length of customer relationships. Essentially, the stronger the relationship, the longer the customer will continue to do business with you. At ...

Customer Relationship Management (CRM) software is a key management solution for any business, large or small. CRM software providers help to gather all your customer information together ...

A Scotiabank visa cardholder was left on the hook for $20,000 in charges he didn’t make, even though an expert told CBC's Go Public there wasn’t evidence to blame the customer.

Consumer Reports asks, Are you sick of companies giving you bad customer service when you have a problem with billing or product performance? Learn how to get your complaints taken seriously and ...