Carnival Cruise Line's president is speaking out about the new Carnival Rewards program and why it is necessary.

Each part of your sales letter should be building your case. If it takes ½ page to build your case then that's how long your letter should be; however, I use a 24-page sales letter to successfully ...

Cigna aims to improve customer relations while keeping a close eye on the bottom line. If it works, other insurers may be tempted to copy the playbook.

Editor's take: After acquiring VMware in 2023, Broadcom has wasted no time reshaping the company into a profit-focused operation, often at the expense of good customer relations. The latest move ...

For optimal performance, call centers are usually stacked with technologies like CRM (Customer Relations Management) software, automatic call distribution systems, and other advanced technologies ...

Customer relations is gold standard. Oct. 8, 2015. A bad performance that goes uncorrected, or not apologized for properly, can taint your brand In today’s digital environment, a customer is more apt ...

To the Editor: Social Security has struggled with customer service for years. Declining staffing and funding has seen the Social Security Administration leaving Vermonters in the lurch, dealing with ...

TROY, Mich.: 1 Aug. 2024 — Overall satisfaction with wireless provider call centers has increased 13 points (on a 1,000-point scale) from a year ago, according to the J.D. Power 2024 U.S. Wireless ...

Generative AI is going to reinvent virtually every customer experience and enable entirely new ones that have only been dreamed about, Amazon.com Chief Executive Andy Jassy said.