A good map helps you see the customer experience through the eyes of your customers. The post Customer journey maps: What you need to know appeared first on MarTech.

Dive into research findings and real-world examples of how positive employee experiences translate to better customer experiences. The post How employee experience drives customer satisfaction ...

Where many economists, CEOs and workers see potential lost jobs as AI replaces human workers, Pankaj Monga sees a tool for ...

With Starbucks’ (NASDAQ:SBUX) new CEO Brian Niccol stepping into his role in September 2024, investors have now had nearly a year to digest some of the changes he’s made at the helm. And thus ...

In a rare about-face, Starbucks is bringing back a fan-favorite bakery item just two months after quietly discontinuing it—and fans couldn’t be happier. The Double Chocolate Brownie, once ...

Luckin Coffee opened its first US location, offering pineapple and coconut coffees. But customers were lured in by something other than flavors.

The Chinese coffee giant's entry into the US marks a new milestone for the company over its rival Starbucks, which has been seeing falling market shares in China.

SEATTLE - Starbucks Corporation (NASDAQ:SBUX) announced Wednesday that its Board of Directors has approved a quarterly cash dividend of $0.61 per share of outstanding Common Stock. The dividend ...

A Pittsburgh-area tattoo artist is facing multiple charges after police said he sexually assaulted a customer.

The Madre Fire was reported shortly after noon Wednesday, July 2, along Highway 166 about 25 miles east of Santa Maria.