INFOGRAPHIC: Local business reviews have become the digital version of word-of-mouth advertising. But consumers want easier ways to deliver feedback directly to business owners. For today's business, ...

Customer experience and success are proving to be very critical in today’s business world. As a matter of fact, nearly all customer experience and success leaders believe that customer experience ...

10 mind-blowing stats on why the today’s customer service looks a lot like yesterday’s. There’s a reason customer service professionals may have a sense of déjà vu. It’s because the issues they deal ...

Opinions expressed by Entrepreneur contributors are their own. Customer service can make or break your business. That’s why it’s more important than ever to make sure your company is providing the ...

Guest Post was written by Sean Mortberg, an aspiring tech writer. Artificial Intelligence has become commonplace to the point where many don’t even realize they use Artificial Intelligence on a daily ...

Customers can be demanding: Over half of us expect in-the-moment or real-time customer-care responses, according to an infographic by Conversocial. The nerve! But businesses have to keep up, and that ...

Customer churn isn’t something we usually think of as a technological problem, but more than a third of the $136 billion a year companies lose to customer churn is from involuntary churn, and most of ...

Opinions expressed by Entrepreneur contributors are their own. Now that the holiday season is in full swing, consumers are busy checking off gift lists, bargain hunting, power shopping and… enduring ...

"How can technology be used effectively to bring us closer to our customers rather than further away?" asks an infographic by digital customer experience platform CUBE. The infographic explains how to ...

More retailers are focusing on improving the customer service experience. In fact, 70% of retailers providing quality customer service said they’re using the feedback to “make strategic business ...

Retailers have numerous opportunities to engage with customers, to provide information, answer questions and respond to complaints. To date, a large percentage (44%) of companies have left customer ...

The days when phone support and auto-reply emails ruled the service world are numbered. Text, social media, chatbot—the future of customer service is all digital, all the time. Because in an age when ...