Retailers have numerous opportunities to engage with customers, to provide information, answer questions and respond to complaints. To date, a large percentage (44%) of companies have left customer ...

The infographic below presents key ways that customer behavior has changed, how that behavior has made an impact on last-mile deliveries, and ways that organizations can make last-mile deliveries more ...

As retailers continue to search for new ways to better engage with shoppers, many have turned to customer loyalty programs. Although most (80%) of company owners and business executives believe they ...

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators.

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators.

There’s a reason customer service professionals may have a sense of déjà vu. It’s because the issues they deal with today are the same they dealt with 20 years ago.

Marketers are familiar with customer acquisition and customer retention. Both are necessary for businesses, but the latter generally costs less and increases revenue. For those reasons, marketers ...

The infographic below from shares 10 tips for how to keep your customers happy by creating great customer service experiences. Featured Video An Inc.com Featured Presentation ...

People constantly trade good, bad and ugly stories about their customer service experiences, but which industries cause Americans the most frustration? According to a survey of US adults conducted ...

Customer churn isn’t something we usually think of as a technological problem, more than a third of the $136 billion a year companies lose is to churn.

Customer Relationships Articles. You may like these other MarketingProfs articles related to Customer Relationships: Boost Your Sales With Strategic Gifting [Infographic] How to Use Empathy in Your ...

Customer service has a grim reputation, and customers aren’t putting up with these nightmare experiences anymore. According to the “Accenture 2013 Global Consumer Pulse Survey,” 51% of U.S ...