Those are a few of the facts that the website marketing company unveiled as part of their research. In this infographic, the company goes in-depth to explore statistics on everything from corporate ...

Every business must understand how much profit comes from sales. The key financial aim for any company is for income to be greater than costs or expenses. This yearly goal applies whether you’re a ...

10 mind-blowing stats on why the today’s customer service looks a lot like yesterday’s. There’s a reason customer service professionals may have a sense of déjà vu. It’s because the issues they deal ...

Customer churn isn’t something we usually think of as a technological problem, but more than a third of the $136 billion a year companies lose to customer churn is from involuntary churn, and most of ...

The days when phone support and auto-reply emails ruled the service world are numbered. Text, social media, chatbot—the future of customer service is all digital, all the time. Because in an age when ...

As retailers continue to search for new ways to better engage with shoppers, many have focused on enhancing their loyalty initiatives. Although a vast majority (80%) of company owners and business ...

Retailers have numerous opportunities to engage with customers, to provide information, answer questions and respond to complaints. To date, a large percentage (44%) of companies have left customer ...

Thank you. You're registered. New research from American Banker, Humanizing the Bank Customer Experience, developed in conjunction with creative experience agency Monigle, examines the core of what ...

Customer churn—when people stop using your products or services—can be tremendously costly. That's why it's essential for businesses of all types to understand what their churn rate is and to reduce ...

How can B2B marketers strategically engage their customers via LinkedIn this year? LinkedIn recently explored this topic in-depth in a webinar with two B2B marketing thought leaders, one from Edelman ...

It’s no secret that the healthcare world has awakened to the importance of customer data — encompassing HCPs and patients. But a Veeva Systems survey of commercial operations execs found the data ...

We’ve all heard the saying, “It’s cheaper to keep an existing customer than to gain a new one.” But how do you ensure that your customers will stay loyal? You should first understand how customer ...