When a customer decides to fill out a feedback card, you've won half the battle. But if your questions are confusing or leading, the feedback you receive may not be as valuable as you had hoped.

Customer-feedback surveys are everywhere: at the bottom of cash-register receipts, at the end of phone calls with customer-service reps, and clogging the email inbox.

Your customer feedback could be an untapped goldmine of ideas. Cody Barbo, Founder & CEO, Trust & Will The final deadline for Fast Company’s Next Big Things in Tech Awards is Friday, June 20, at ...

The best feedback I ever received from a customer, and the most painful to hear, was, "Never talk negatively about your competition." The reason they told me this was because I had done just that.

Keep the box locked at all times and empty it at the end of each day to protect the confidentiality of customer feedback you collect this way. Record verbal feedback from customer calls in a ...

Viable focuses on aggregating customer feedback across channels using AI and GPT-3. The platform offers a full analysis service that provides written analysis on top of the feedback and can be ...

Customer feedback typically falls into one of two categories. There’s structured feedback, typically given in the form of survey questionnaires and responses. Then there’s unstructured ...

In fact, research shows that increasing customer retention rates by just 5% can lead to a 25% to 95% increase in profits. Loyal customers can also become brand advocates, recommending your ...