About the interviewee Melissa Fellner is a global consumer marketing director, respiratory biologics, at AstraZeneca. She has more than 20 years of US and global experience in the areas of ...

"With this upgrade to Oracle Communications Digital Business Experience, we are able to execute on our cloud strategy ... together deliver a more reliable customer experience.

optimise marketing, and improve customer service in its call centres. A leading smartphone manufacturer is incorporating cloud AI capabilities in its devices to enrich customer experience with ...

which is essential in driving customer experience excellence in B2B markets. *A survey of 266 B2B marketing professionals was conducted in the last quarter of 2015. The research spanned North America ...

with companies that focus on customer experience (CX) commanding a higher market share. Contact centres are a critical touchpoint for customer service delivery, particularly when it comes to ...

PORTLAND, Ore., April 30, 2025 (GLOBE NEWSWIRE) — ClearlyRated, a leader in client experience (CX) measurement and analytics for professional service firms, today announced its acquisition of Client ...

conceive and support campaign development with marketing insights that are mapped across the entire customer experience, to support more dynamic and customer-centred experiences. The starting ...

Airbnb started rolling out an AI-powered customer service bot in the U.S. last month, CEO Brian Chesky said during the firm’s first-quarter conference call on Thursday. Chesky said 50% of Airbnb ...