Boost visibility and opportunity by building your personal brand on LinkedIn. Here are 4 smart, actionable ways to stand out ...

Carrefour becomes the first grocer in Europe to use the EdgeSense solution The solution is currently being tested in a hypermarket in Villabé (France), with a second store (supermarket) coming ...

A new wave of employment fraud is targeting U.S. companies, with fake candidates using AI-enhanced resumes and stolen ...

What leaders miss when they overdesign experience. Observation, not optimization, reveals the moments that matter for ...

Business analyst roles are in high demand across industries.LinkedIn is the top platform for real-time, verified job listings ...

Artificial Intelligence is not just for tech giants anymore. It’s now a powerful tool that helps small businesses level the ...

While a recent American Banker survey found that 57% of U.S. bankers expect AI to have a considerable impact on customer experience within two years, this isn't fast enough, some speakers said. "Two ...

Solidroad, an artificial intelligence startup that promises to solve one of customer service’s most persistent problems, has raised $6.5 million in seed funding to expand its platform that ...

EY is hoping to bridge the gap between customer experience (CX) and commercial performance, as changing consumer expectations and evolving tech reshape priorities. As part of this ambition, the ...

“Especially given how much insight our staff have into customer experience.” In partnership with Qualtrics, KFC developed a single, standardised XM platform that could replace the 150-plus ...

Customer experience (CX) is widely, and rightly, acknowledged to be one of the pharmaceutical industry’s top strategic priorities. It can be a matter of life or death in healthcare, where ...