Vonage, a part of Ericsson (ERIC), has released its Global Customer Engagement Report 2025. Now in its 13th year, this year’s annual report ...

AI agents change customer interaction rules. They provide 24-hour service, and one way they may help companies interact with consumers in cost-effective and relevant ways is by providing customized ...

The U.S. digital advertising is projected to reach $300 billion by 2028, according to Emarketer. Although B2B buyers ...

CEOs extol the importance of being customer-focused and data-driven in their decision-making but too few make the time to ...

Investopedia / Joules Garcia An engagement letter is a written agreement that describes the business relationship to be entered into by a client and a company. The letter details the scope of the ...

Michael Polansky proposed to Lady Gaga in 2024 with an oval-cut engagement ring Ariana Quihuiz is a contributing writer at PEOPLE. She has been working at PEOPLE since 2022. Her work has also ...

Hailee Steinfeld is grateful that fiancé Josh Allen’s romantic proposal was immortalized on film. “Over the past few years, Kat [Temkin] has photographed almost every big life moment ...