By implementing AI and autonomous agents in Microsoft Dynamics 365 Customer Engagement businesses can transform how they ...

Transform customer engagement, enhance operational efficiency and service quality, with Microsoft Dynamics 365 Contact Center ...

While most companies say excellent customer engagement is crucial for success, only a small fraction say they have it. Here are four strategies to get there. According to Harvard Business Review ...

The right customer engagement strategy not only contributes to your bottom line, but also gives you a competitive advantage. It’s this simple: Engaged customers buy more—and they buy more often.

“Customer engagement, like quality and innovation, must exist at each stage of the customer experience,” explains Fallon. Sales mindsets are also commonly misplaced.

Increased customer engagement through strong content generation and a robust webinar program work has changed the equation for Tigo Energy, according to Dillon. “We'll continue to evolve the ...

Shampa Bagchi is CTO and co-founder of ConvergeHub, a company that makes a small business CRM/customer engagement product - and a damned good one. She is also a thinker and writer who knows how ...

Customer engagement isn't only a digital "thing". It's got a lot more to it. Rich Toohey, Vice President of Marriott Rewards, speaks to us on what more there is.

A good customer engagement platform will give you tools to create a better customer experience with user-friendly options. You can design surveys with a 5-star scale, multiple-choice format, smiley or ...

Customer engagement training is as important as ethics and compliance training. Every employee plays a role in fostering relationships, safeguarding reputation and securing future opportunities.

In a study by the Business Marketing Association (BMA) and SPSS, 72% of B2B marketers rated customer engagement as a high priority…but 55% gave their organizations a grade of C or lower in ...