7. "Kindness and courtesy are at the root of a positive customer experience." I wrote about this concept in my latest book, I’ll Be Back.I used different words, but the meaning is the same: Be nice!

The era of providing service that not only meets but exceeds customer expectations to achieve delight is becoming increasingly important for businesses.

Customer delight is a standard that goes beyond satisfaction to compel customers to stay with your brand. Learn why it matters and get tips for achieving it.

From creating a memorable first impression to finding ways to turn customers into raving fans, it’s important to know how to create experiences that enhance customer satisfaction.

For more ways to surprise and delight your customers, check out our “Cheat Sheet for Customer Loyalty” here. About the Author Laura Bassett is VP NICE CXone Product & Solutions Marketing.

Customer care is a substantial role of the telemarketing and direct marketing industries. Customer service representatives who staff telephone centers nationwide are cost-justified by the need to ...

The 8 Principles of Customer Delight. Delighting customers is about more than just meeting their needs in the moment. It’s about building authentic relationships that stand the test of time.

Think about the last time you dined at your favorite restaurant. What made it a delightful experience? A combination of many elements: the food, service, and ambience, supported by references and ...

3. Using Predictive Analytics to Proactively Meet Customer Needs. McKinsey & Co.’s report on the future of CX found a few leading company regularly and legally collecting interaction data from ...

While creating positive customer interactions is important, investing lots of time and resources in “delight” can make companies neglect the real drivers of loyalty. Let’s discuss the right goals for ...