Think your loyalty perks build trust? Research shows they can actually accelerate churn when expectations aren’t met.

The Federal Trade Commission (FTC) has finalized an order requiring web hosting giant GoDaddy to secure its services to ...

Watershed, the leading enterprise sustainability platform, today announced Open CEDA, a free version of its global emissions factor database the Comprehensive Environmental Data Archive (CEDA). The ...

The California State Assembly’s Appropriations Committee passed a bill that would renege more than a million commitments to the state's rooftop solar customers.

Shin, a marketing professor who teaches the Customer course, won for core teaching; Jensen, who teaches courses on ...

"The Social Security Administration is being scrutinized by the new administration and its DOGE service," said Doug Criscitello.

Coinbase often touts that it is 'building the financial system of the future,' but last week the cryptocurrency exchange made a disclosure that highlighted how vulnerable it was to a very ...

FMCSA’s work to overhaul its registration process includes a new identity verification system. For now, only new applicants ...

Visa’s Acquirer Monitoring Program (VAMP) is causing problems for acquirers and merchants, both for its design and its ...

Cognizant’s Chief People Officer Kathy Diaz on the firm's approach to the employment disruption that gen AI will wreak.