Alchemer, a provider of customer experience and feedback technology, has acquired Chatmeter, a customer intelligence platform provider, for an undisclosed amount.

Ghanaian boards love talking about factories, fleets and fixed assets . They boast about warehouses and shiny offices mdash; ...

Mobile-first shopping behaviors mean it's up to retailers to provide a mobile experience that goes beyond the typical ...

For many executives, customer experience (CX) is often equated with customer service, the operational support involved with ...

Entrepreneur Jacqueline Loganathan gets a first look at how QuickBooks on the Intuit platform supports the everyday work of ...

With increasingly complex market dynamics, traditional personalization alone is no longer sufficient. Enter predictive AI ...

For businesses that prioritize their customers, the emergence of AI-powered agent help software is becoming indispensable.

He said one of Forrester’s clients wanted to return to 100% on-premise IT to preserve its digital sovereignty posture, but ...

A new property-focused anti money laundering (AML) platform has launched. The platform – PCVdigital – has been created by ...

The real estate industry’s first property-focussed Anti Money Laundering (AML) digital platform has been launched by industry ...

Essentially, data introduces scale, which can back up claims of effectiveness, impact, and need that narrative alone cannot. Its use within the context of nonprofit fund development is a key factor in ...

Zapier reports that AI automation enhances traditional automation by combining intelligent technologies, improving efficiency ...