Cigna's logo is seen in Virginia Beach, Virginia. Cigna will begin linking bonus awards for high-level officers to the company’s net promoter score, a measure of customer loyalty and ...

Health Care Service Corporation today announced HealthSpringSM as its newest national brand. HealthSpring will further HCSC's commitment to expanding access to quality health care and will launch with ...

Customer Analytics. The 21st century IDEA act and OMB A-11 Sections 280.10 and 280.14 require agencies to collect data on user behavior and satisfaction to use in the prioritization and design of ...

Developing and nurturing a customer care culture is one of the hottest button topics among executive-level managers. But it’s not merely a trend. Being capable of providing remarkable customer ...

In 2023, many executive teams focused on customer retention, and with that came a new focus on what metrics matter. Featured Video An Inc.com Featured Presentation ...

In today’s digital age, failure to provide great customer care via social media could be a reason for customers to leave a brand and look elsewhere.