Salesforce Inc. today announced the pilot launch of Einstein Service Agent, the company’s first fully autonomous artificial intelligence agent that it says can handle and resolve customer service is ...

net2phone has launched the AI Agent, a virtual assistant designed to enhance customer experiences across sales, support, and administrative tasks through various channels including website, phone ...

The AI agent approach is driven by existing customer workflows As an example, Shih said that Salesforce is working with a major apparel company as a pilot customer for Einstein Service Agent.

Breeze Customer Agent can handle every digital interaction–recalling past conversations, scheduling meetings, even updating CRM records–so teams can work smarter and grow better. Last year, HubSpot ...

Sendbird Inc., an artificial intelligence communications and conversation platform, today announced the launch of what the company calls an “omnipresent” AI agent that can handle customer servi ...

SAN JOSE, Calif., June 12, 2025-- Zoom Communications, Inc. today introduced Zoom Virtual Agent 2.0, the next evolution of the company’ s self-service virtual agent. Now powered by agentic AI ...

Meet Salesforce’s AI-Powered Customer Service Agent, Einstein. The software provider says Einstein will be a chatbot that’s actually smart. Here’s how it could help your business.

Showing a demo of a flashy, generative AI-powered customer agent is easy. Both newly formed startups and established tech leaders are offering them up—and the market is only trending upwards ...

July 18, 2024 — Salesforce has announced Einstein Service Agent, Salesforce’s first fully autonomous AI agent.Einstein Service Agent makes conventional chatbots obsolete with its ability to understand ...

Hansen unveils its advanced Conversational and Generative AI solution, fine-tuned to enhance customer service experiences with efficient, accurate interactions while reducing costs.MELBOURNE ...