The new autonomous customer service agent is currently in pilot and Salesforce plans to launch it into general availability globally later this year. Image: SiliconANGLE/Bing Image Creator.

The AI agent approach is driven by existing customer workflows As an example, Shih said that Salesforce is working with a major apparel company as a pilot customer for Einstein Service Agent.

Potential Positives. Introduction of net2phone AI Agent enhances customer engagement by providing a scalable and customizable virtual agent for businesses across multiple communication channels.

Meet Salesforce’s AI-Powered Customer Service Agent, Einstein The software provider says Einstein will be a chatbot that’s actually smart. Here’s how it could help your business.

Sendbird Inc., an artificial intelligence communications and conversation platform, today announced the launch of what the company calls an “omnipresent” AI agent that can handle customer servi ...

Breeze Customer Agent can handle every digital interaction–recalling past conversations, scheduling meetings, even updating CRM records–so teams can work smarter and grow better. Last year, HubSpot ...

July 18, 2024 — Salesforce has announced Einstein Service Agent, Salesforce’s first fully autonomous AI agent.Einstein Service Agent makes conventional chatbots obsolete with its ability to understand ...

SAN JOSE, Calif., June 12, 2025-- Zoom Communications, Inc. today introduced Zoom Virtual Agent 2.0, the next evolution of the company’ s self-service virtual agent. Now powered by agentic AI ...

Showing a demo of a flashy, generative AI-powered customer agent is easy. Both newly formed startups and established tech leaders are offering them up—and the market is only trending upwards ...

Walmart is preparing for sweeping changes in the way consumers shop, investigating how to make products appealing not just to human consumers, but also to the AI agents that will one day shop on ...

Hansen unveils its advanced Conversational and Generative AI solution, fine-tuned to enhance customer service experiences with efficient, accurate interactions while reducing costs.MELBOURNE ...