Harnessing The Voice Of Your Customers To Transform Retention
Transform insights into action: A VoC program is only as effective as the actions it inspires. Brands must leverage real ...
NJ Transit customer advocate details solutions to commuter complaints
NJ Transit's new customer advocate details top four commuter concerns and some solutions to some long-standing pet peeves.
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NJ Transit board recommends a candidate for the long-vacant customer advocate role
At long last, NJ Transit's board has recommended an individual to be the agency's customer advocate, a legally required role that has been vacant for more than three years. Shanti Narra ...