Cierra is passionate about social justice issues, fiber-optic internet and sourdough bread. When she's not researching and ...

Today, the concept of personalization has blended into part of the customer experience. Using a name is barely a personalized ...

As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

BOHOL Light, the sole power distributor in Tagbilaran City, has improved customer service by launching its advanced spot bill ...

Liverpool City Council is in the midst of a huge overhaul of its customer experience offerings, wanting to redesign services ...

What''s the new trend across the globe? It''s artificial intelligence. It has become the ultimate game-changer, affecting ...

AI agents are revolutionizing the SaaS industry by automating complex tasks, enhancing efficiency and driving sustainable growth across customer service, sales and software development.

Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...

Trump can fix one of the most-broken aspects of the Biden administration – its antitrust efforts. Activist staffers like ...

"We are members of the communities we serve and strive to be good neighbors who do the right thing. In addition to the work ...

AI is revolutionizing post-holiday retail operations, streamlining processes, prioritizing critical tasks, and automating routine workloads.

A number of proposals that Congress could consider this year or President Trump might try to impose through executive actions would make key government services less efficient or ...