Have you ever been pleasantly surprised by a purchase or customer service experience where the provider went above and beyond ...

What makes great customer service? I believe it's empathy, reassurance and confidence, so is AI with a human touch the answer ...

Hong Kong's leading gift card provider, announced the launch of its first dining gift card "Food Pass in Delight" in ...

STUDDS teams up with D’Art Design to reimagine retail design with immersive store layouts, AR tech, and smart fixtures across ...

Operating in over 500 cities and processing a staggering million orders daily, Swiggy is one of India's largest hyperlocal delivery platforms. So, obviously, it has made a reputation – largely it is ...

Trying to squeeze an extra dollar out of a sale--or even giving away free samples--isn't always a smart strategy.

The old playbook of more ads, more impressions, and more clicks has never really worked. In our exciting new reality, smart ...

It’s not just lower-income consumers who are penny pinching to navigate President Donald Trump’s trade war and an ...

Every time you interact with a product or service, your brain is silently processing emotions that shape your perception.

Chakravartty has 15+ years in travel retail, with expertise in supply chains, consumer behaviour and merchandising, and is ...

The programme aims to redefine excellence by celebrating outstanding achievements among stakeholders, including retailers, F&B outlets and others. The event also saw the progressive airport company ...