I once relied on technology, assuming digital tools would never fail, but a single payment issue revealed deeper problems in ...

Brent Polacheck, owner of Polacheck's Jewelers, is proving that in an era of instant gratification, the art of generational relationship-building still drives retail success.

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While AI’s contributions to this success are undeniable, it’s not a standalone solution. The future of retail customer ...

Liverpool City Council is in the midst of a huge overhaul of its customer experience offerings, wanting to redesign services ...

Decades from now, when historians look back upon the first five years of the 2020s, two critical developments will stand out ...

The Texas Lottery has seen two of its biggest-ever jackpots claimed in the past three years. Both winning tickets were ...

The new internal AI tool helps Walmart’s merchandising team analyze sales, pricing, and inventory faster than ever.

AI-generated deepfakes are an increasingly popular tool for cybercriminals, and they are have their eye on businesses ...

Asda and Morrisons came joint last for in-store shopping, with poor ratings for staff availability and helpfulness, overall customer service and value for money. Several Asda customers complained of ...

For Rebekah Kondrat, retail is magic. “A great experience, like a physical retail environment, can change someone’s day,” she ...

Over the centuries ferries have evolved from using paddles to steam engines, to burning diesel and gas. Can the humble ferry ...