Once they agreed to fly the dress to Costa Rica, Kenney and the airline provided updates, including photos of another friend dropping off the dress at the airport and handing it to a Southwest agent.

Two weeks before this year’s Miss Universe pageant on Jan. 25, the beautiful contestant from Costa Rica is having a pageant-related wardrobe malfunction.

Southwest also enabled those captivated by the story to track the dress on its Friday flight, which departed at 10:34 a.m. CST and was scheduled to arrive at 1:45 p.m. CST according to FlightAware ...

With the dress in hand, Taylor Kenney shared photos of herself with her bridesmaid and a couple of Southwest Airlines employees. Give it up for Southwest Airlines! The air carrier took customer ...

HOUSTON (WTHR) — Southwest is proving their customer service is top-notch after being a big help to a forgetful bridesmaid last week. It all started when a woman named Taylor Kenney tweeted at the ...

Southwest Airlines went above and beyond for a Houston woman who forgot to pack her bridesmaid's dress for her sister's wedding in Costa Rica — by delivering it to her the next day. 80 ...

Grayleigh, a woman from Texas, is the maid of honor in her sister's wedding in Costa Rica on Saturday. But one thing: She left her dress behind.

SAN JOSE, COSTA RICA—This place is supposed to be about rustic eco-lodges. A world of virgin rainforests and black sand beaches, where the trunks of massive mahogany trees are tossed up like ...