Simple2Call Launches Fully Compliant AI Contact Center Suite in India - With telecom compliance under increasing regulatory pressure in India, enterprises are re-evaluating ...

Lifesize, Inc., a leader and global provider of cloud contact center and video meeting solutions in over 100 countries with 1700 channel partners, tod ...

We list the best CCaaS (Contact Center as a Service) providers, to make it simple and easy to set up a cloud-based contact center software platform for your business. As with other Software-as-a ...

Indeed, contact center software is frequently cited as one of the top five priorities in defensive IT budgets. Nice can deploy its CXone solution quickly, in as little as 24 hours in some cases.

Call center representatives use CRM software specifically designed for contact or help centers. These platforms host all customer information, including contact information, interaction history ...

Gartner's 2023 Magic Quadrant for Contact Center as a Service (CCaaS) is set to bring big changes to the industry. Learn about the upcoming changes .

Gartner, an industry analyst, considers Nice’s CXone as a leader in the industry along with Genesys’ Cloud CX. We think the contact center software market, as a whole, ...

We list the best call center software, to make it simple and easy to setup and manage a single communications platform. Call centers used to something only enterprise companies could afford, but ...

Auto summarization, or the “gateway drug” for AI in the contact center, is helping call center agents drop from three to four minutes of after-call work following a customer interaction, to 15 ...

Gartner predicts a 16% growth in conversational AI thanks to the booming contact center tech market, the advent of virtual assistants and as-a-service models.