NICE has a narrow economic moat, but faces potential competition from AI entrants in the SMB segment. See why I rate the ...

Automatic callbacks can improve customer satisfaction and lower costs, but some companies would rather avoid calls altogether ...

Alvaria, a leading provider of compliance-first contact center software, announces that it has teamed up with Zoom, a global leader in communication technology, to empower contact centers with ...

Biggest global IT markets in Gartner’s $5.6 trillion tech spending 2025 forecast is data center, devices, software, ...

At the same time, in many countries, call center work is a valuable source ... “There was a relatively recent survey from the company Gartner that found 64% of customers preferred their ...

Good afternoon, and thank you for joining ServiceNow fourth quarter 2024 earnings conference call. Joining me are Bill ...

CropX Technologies, a global leader in digital agricultural solutions, announced the appointment of Spencer Swayze to its Board of Directors. Swayze brings with him a wealth of experience and a ...

The bank is sourcing compute resources five to 10 years out, said Darrin Alves, CIO of infrastructure platforms.

ServiceNow Inc (NOW) reports robust financial performance with a 21% increase in subscription revenue and significant ...

2024 Virtual Summit: Logility hosted a virtual summit, attracting over 700 attendees. Sessions featured GenAI use cases, demand planning, inventory optimization, supply chain resilience, and ...

What I are wondering, as this investment and implementation wave continues, is who will lead these GenAI efforts? The more I ...