According to CallMiner’s 2023 CX Landscape Report, 45% of CX and contact center leaders said they’re concerned about AI exposing their company to security risks, 43% are worried about the ...

We list the best CCaaS (Contact Center as a Service) providers, to make it simple and easy to set up a cloud-based contact center software platform for your business. As with other Software-as-a ...

Blue Cross and Blue Shield of Kansas (BCBSKS) has been recognized as a national leader in customer service, earning the prestigious Call Center of the Year award from SQM Group for the fourth ...