Here's how to find and use their contact form to send an email: 1. Go to the Lyft website's Help Center. 2. Scroll to the bottom of the page and click "Contact Support." 3.

Communications service platform Twilio yesterday announced its entry into the enterprise contact center market, going up against the likes of Avaya, Genesys and Cisco. Twilio Flex is a cloud-based ...

13-point contact center pre-hiring assessment Our pre-hiring assessment for contact centers covers a broad range of skills and traits you should assess when considering candidates to join your ...

The contact center is the most important asset of an organization that lives or dies by the quality of its interactions with its customers, clients and prospects. A sample of 10 major omnichannel ...

Contact Center as a Service (CCaaS) is a cloud-hosted software suite optimized for managing interactions with customers and, more broadly, the entire customer experience (CX). As the term implies, ...

Paramus N.J.-based NICE Systems surprised the contact center industry by entering into a definite agreement to acquire Sandy, Utah-based inContact for $940 million. So what was surprising?

On Nov. 25, 2022, NASA’s Ionospheric Connection Explorer (ICON) team lost contact with the spacecraft. The ICON spacecraft is equipped with a built-in onboard command loss timer that will power ...

The second version of the e12 ball maintains the same “contact force” dimple as the original. The dimple features a raised area in the center that the company says results in more contact with ...

One of the bigger announcements at this year’s Microsoft Inspire event was the launch announcement of its Digital Contact Center Platform. Intended to be a cross-channel contact platform, it ...

For Avaya, bringing the metaverse into its contact center wasn't a complicated process. At GITEX, I talked to Avaya International President Nidal Abou-Ltaif about this, and he told me, "We just ...

Despite rosy forecasts like that of Gartner, which predicts AI will reduce contact center labor costs by more than $80 billion by 2026, the technology is still maturing.