The global Healthcare Contact Center Solution Market is set for explosive growth, forecasted to expand at an impressive 19.9% compound annual growth rate (CAGR) from 2023 to 2033. The market, which ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

ThoughtSpot is debuting Analyst Studio, a creator space designed to help data teams accelerate their data readiness for AI and analytics. Exabeam, a global cybersecurity leader that delivers AI-driven ...

CLogic, the leading AI-powered contact center platform purpose-built for ServiceNow®, today announced that a major alcoholic ...

PRNewswire/ - Cinareo Solutions Inc., a Toronto-based data analytics company, has secured $1 million in pre-seed funding to address capacity planning challenges in the contact center industry. The ...

Data analytics is no longer the future of business—it’s what drives business today. According to Statista, 74 zetabytes of data was produced in 2021—and that figure continues to rise. Companies are ...

The global integration of Artificial Intelligence (AI) has given a major push for the call center industry's massive smart ...

“Say we can enable your contact center to automate your intelligent voice response system. We can automate it with virtual agents so that you’re working 24 hours a day. We can conduct response ...

Learn more. HR Analytics Statistics: HR analytics, the application of data analysis to human resources data, enables organizations to make informed decisions about their workforce, aligning strategies ...

Learn more. Predictive Analytics Statistics: Predictive analytics relies on past data and statistical models to anticipate future developments or patterns. It encompasses data gathering, model ...

The week of December 30 to January 3 23 seconds The week of December 23 to 27 27 seconds ...