The global Healthcare Contact Center Solution Market is set for explosive growth, forecasted to expand at an impressive 19.9% compound annual growth rate (CAGR) from 2023 to 2033. The market, which ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

As interactions between businesses, brands and their customers shift, the race to redefine customer experience (CX) is ...

More high school sports teams in Maine are increasingly looking to data to gain an edge. Embracing analytics, high school coaches and athletes say, is crucial to building winning programs. And for ...

Two new books, “The Sirens’ Call” by Hayes and “Superbloom” by Carr, argue that our capacity for attention and connection has been devastated by the digital age ...

Palona’s approach suggests that customer relationships don’t have to be sacrificed for automation—instead, AI can enhance personalization.

Berkeley Research Group’s Brent Carlson and Hughes Hubbard & Reed’s Michael Huneke examine DeepSeek’s implications for how ...