Report: 16 key lessons on collecting and using client feedback: highlights from the IRC Client Voice and Choice / Ground Truth Solutions pilots Key areas of learning have been captured regarding ...

3. Request client preferences: Asking about customer communication preferences when onboarding a new client. “We want to foster an environment where feedback is a part of the client journey with ...

Meeting customers' needs: It’s old-school thinking to brush off customer feedback thinking that you’re the expert and your client should just let you do your job.In fact, customer feedback can ...

A reluctance among legal and professional services firms to actively seek client feedback is hindering their growth, new research by Glasgow-based MyCustomerLens has found. The study highlights ...

Tangoe Global Client User Conference Highlights What’s Next in Digital Transformation and Mobility’s Role in the Connected Workforce ...