Experts say our discontent also may be linked in part to a handful of companies that have raised the customer service bar so high that we've come to expect a similar level of care from everyone we ...

If there's anything you can count on for a restorative perk-me-up, it's a trip down to your favourite retail malls, especially when you've got exclusive access to offers aplenty. Whether you're ...

Thank you for taking the time to provide a review. Please accept our apologies for the poor customer care you have experienced. We take your concerns seriously and would like to look into this ...

President Donald Trump on Monday threatened to divert billions in grant dollars away from Harvard University and give those funds to trade schools across the US, escalating his clash with the ...

I called into customer care to rectify the situation and spoke with so many nice agents. One agent who attempted to help me could not complete what he needed to do on his end because the store on ...

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Customer Contact Week (CCW) 2025 will take place from June 9-12, 2025, at the Caesars Forum in Las Vegas. The event brings together leaders in contact center operations and customer experience (CX ...

Designed for occasional travelers, this card offers few perks. But it earns double miles on American Airlines purchases and groceries. Many or all of the products on this page are from partners ...