New tiers enable on-demand live video agents and humanized experiences for greater flexibility and enhanced customer support. WOODBRIDGE, ON / ACCESS Newswire / June 10, 2025 / Upstream Works, an ...

New tiers enable on-demand live video agents and humanized experiences for greater flexibility and enhanced customer support ...

Upstream Works also continues to offer the AgentNow Enterprise solution, a customizable and integrated omnichannel solution that is enterprise-ready for cloud and on-premise contact center ...

For over 20 years, Upstream Works has helped companies worldwide and across industries improve operational efficiency, agent effectiveness, customer experience, and business outcomes. For more ...

Cisco is also adding features to enable comprehensive tracking of agent actions and automated agent discovery, and this capability is powered by the new IAM Cisco identity intelligence service ...

as every new agent is both a force multiplier and a fresh attack surface," said Jeetu Patel, President and Chief Product Officer, Cisco. "At the same time, threat actors are already leveraging AI ...

"Safety and security are the defining challenges of the AI era—and agentic AI multiplies the risk, as every new agent is both a force multiplier and a fresh attack surface," said Jeetu Patel, ...