The analyst firm expects virtual assistants to handle more complex customer inquiries. As a result, humans will provide more back-office support.

Artificial intelligence chatbots are everywhere these days, from smartphone apps and customer service portals to online ...

AI is expanding beyond chatbots to browsers, enabling more dynamic and real-world functionality.Browser-based AI offers ...

AI chatbots are "overconfident" - even when they’re wrong, warns new research. They appear to be unaware of their own ...

Artificial intelligence chatbots are everywhere these days, from smartphone apps and customer service portals to online search engines. But what ...

Qwen 3 by Alibaba is redefining open-source AI with groundbreaking features, multilingual mastery, and superior performance.

Artificial intelligence chatbots are now commonplace and even though appear to be unaware of their own mistakes they are ...

As hype accelerates, it is important to look beyond the headlines and focus on the real economic trends behind this boom.

Teenagers are turning to AI for advice, guidance and conversation. The appeal is clear: Chatbots are patient, never ...

Alibaba dominates China's AI race, drives cloud adoption, and remains undervalued at just 13x earnings. Click here to read an ...

Artificial Intelligence used to sound like something from a sci-fi film. Now, it’s part of everyday working life. Whether ...

Teenagers are increasingly turning to AI for advice, emotional support and decision-making, according to a new study. Common Sense Media found that over 70% of teens have used AI companions, with ...