A research study carried out by Malta Financial Services Authority (MFSA) revealed over 60% of clients are enrolled in mobile ...

ICHEME’s journals publisher Elsevier has launched a new AI tool to help engineers extract, summarise, and compare information ...

I think the ideal service isn’t all human or all tech—it is a careful balance that keeps efficiency high but prioritizes human connection for moments that matter.

The research-focused agent shows how a new generation of more capable AI models could automate some office tasks.

Several recent surveys suggest consumers are frustrated with the increasing use of AI in customer service — or, to put it ...

KT Alpha Shopping announced on the 6th that it has introduced a Kakao chatbot service. This service allows customers to order ...

The Independent is launching a new fast news service that will harness artificial intelligence (AI) to create summarised versions of articles for people on the move. The platform, called Bulletin, ...

Customers are shifting the way they interact with chatbots to discuss more complex areas like service and sales, rather than just basic information.

These beneficiaries include income tax payees, employees of PSUs, government staff, and constitutional post holders who do ...

Natural Language Processing (NLP) is a branch of artificial intelligence that focuses on enabling computers to understand, ...

BHUBANESWAR: People in Odisha can now get essential public services delivered by reaching a WhatsApp number after the state ...