A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

Over the past year or so, we’ve seen a few scattered reports indicating that Apple has been exploring ways to integrate Apple ...

A report indicates Apple is creating a generative AI chatbot for its Support app, enhancing user experience. This feature may ...

5 Customer satisfaction scores for chatbot interactions in banking reached 84% in 2025. Meta AI leads the AI chatbot ...

When artificial intelligence first made its mark in the professional sector, many perceived it with caution. Today, as AI continues to be interwoven with every business function across industries, the ...

WhatsApp chatbots are intelligent assistants, handling initial conversations, qualifying prospects and booking appointments ...

Your weekly round-up of the questions asked by readers of CIO, Computerworld, CSO, InfoWorld, and Network World sees us learn ...

So far, the iPhone manufacturer has refused to implement its own competitors for ChatGPT, Claude and Co. This could change ...

CAIBots announces the launch of their comprehensive AI conversational commerce platform designed specifically for small ...

At the moment, the Apple Support app lets you talk to a real-life Genius Bar member about issues with your products, and ...

Rogers Communications Inc. N/A has ended its contract with an external customer-service company, resulting in hundreds of job ...