Based on its bold changes and quiet denials, CBA – which has invested significantly in AI in recent years, including ...

Nearly half of U.S. shoppers say customer service provided by businesses is getting worse, according to results from the ...

Silverback AI Chatbot has announced the rollout of its AI Agents feature, a new capability designed to help businesses move ...

Businesses need to take stock of their data storage structures and workflows, and to improve integrations, security, and ...

Discover how brands use conversational AI to enhance empathy, trust, and personalized support without losing the human touch ...

Meta is under scrutiny for integrating an AI chatbot in WhatsApp. The Italian Competition Authority launches an investigation ...

A report indicates Apple is creating a generative AI chatbot for its Support app, enhancing user experience. This feature may serve as a bridge to live support, streamlining customer service and ...

When leaders are misaligned on priorities and lack the training they need to empower their staff, teams suffer and so do ...

A penny for the thoughts of our thankless call center workers. Long have they had to endure indignant customers fuming at ...

Pocket HRMS, India’s leading cloud-based HRMS solution provider, announced the launch of smHRty® 4.0, the latest version of ...

One of Australia's largest employers axes 45 jobs in its customer call centres after rolling out an artificial intelligence ...