Based on its bold changes and quiet denials, CBA – which has invested significantly in AI in recent years, including ...

Nearly half of U.S. shoppers say customer service provided by businesses is getting worse, according to results from the ...

Businesses need to take stock of their data storage structures and workflows, and to improve integrations, security, and ...

Discover how brands use conversational AI to enhance empathy, trust, and personalized support without losing the human touch ...

Meta is under scrutiny for integrating an AI chatbot in WhatsApp. The Italian Competition Authority launches an investigation ...

From detecting fraud to curing disease, agentic AI isn’t just smart — it’s rewriting the rules of how entire industries work.

When leaders are misaligned on priorities and lack the training they need to empower their staff, teams suffer and so do ...

Pocket HRMS, India’s leading cloud-based HRMS solution provider, announced the launch of smHRty® 4.0, the latest version of ...

One of Australia's largest employers axes 45 jobs in its customer call centres after rolling out an artificial intelligence ...

The strategic imperative has shifted from creating more content to creating the right content, reliably and with purpose, ...

A constantly updated RAG architecture mitigates the risks of a stale AI system by ensuring AI outputs reflect the latest ...

In just two years, Air India has rebuilt its digital backbone, revamping customer experience, operations, and employee tools ...